Burton S. Gray, President and Owner
As president and owner of Town & Country Pools, Inc. Burton S. Gray brings many years of experience to each job. He makes sure that the company takes pride in creating a master plan designed to meet the individual desires of each customer and that each pool project has complete quality control. Raised in the Alexandria area, his love of the pool began at age 5. He swam competitively until he was 20 years old. He was also a lifeguard and managed pools while attending Bishop Ireton High school and Virginia Tech. After graduating from Tech in ’86, he began working for Town & Country Pools, Inc.
Through the years, he climbed the company ladder. His experience includes the management of the sales department, coordination between sales and construction, and the hiring and training of new salesmen. In October of 1998, he was appointed vice-president of sales and marketing. He became president and sole stockholder of the company on January 12, 2000. He also served as president of the Mid-Atlantic Chapter of National Spa and Pool Institute (NSPI, now knows as APSP) in 2004 and as a director of the Region II Council of NSPI from 2000 to 2004. To this day, Burton continues to be active in other national industry education programs.
During his free time Burton enjoys relaxing in his backyard at the pool, barbecuing, golfing at Springfield Golf & Country Club, fishing with The Ocean City Light Tackle Club and hanging out with family, friends and his menagerie of animals.
Fred Welther, Vice President and Director of Field Operations
During the summers starting from his junior year at Jeb Stuart High School in Falls Church, Virginia and continuing through his BA in economics at The University of Richmond, Fred spent 18 years servicing, renovating and constructing commercial and residential swimming pools.
Striving for service and construction perfection, Fred joined Town and Country Pools, Inc. in January, 2001 and is currently the director of field operations.
Fred holds or has held a number of positions on the board of The Association of Pool and Spa Professionals (APSP) from 2004 to 2008. He was president from 2006 – 2007, and has certifications from manufacturers such as Teledyne Laars, Jandy, Raypak, SR Smith and Bioguard. He is always interested in learning some new or old aspect of the pool industry.
His interests in the swimming pool industry include different soil conditions, water feature designs, the recent addition of automation, water chemistry, electricity, and the list goes on. Many variables go into the construction and operation of a swimming pool and there is always something of interest to Fred.
Fred also holds a US Soccer Association coaching license and makes time to coach his 11-year-old daughter Megan’s soccer team as he did with his 14-year-old son Freddie. While Fred’s main interest is youth soccer he also enjoys watching his two children participate in many seasonal activities including the local swim team. When not on the soccer field, he often can be found in his back yard grilling or smoking for family and friends.
Michele Ament, Designer/Sales
Michele’s specialty is in the field of design/build and renovation. Michele and the owner, Burton Gray, work mostly as a team from the initial sales meeting, to helping with design selections, and making sure each project runs smoothly all the way to completion.
Michele was born and raised in Kersey, PA. She graduated from Penn State University with a Bachelor of Landscape Architecture in 2002. After graduation, Michele worked for PSU in their campus planning department. She then moved on to urban design, working for a firm in Columbia, MD, and eventually found her way to residential design in the Northern Virginia area. She joined Town and Country Pools in 2008.
Michele’s wide-range of knowledge and highly regarded education from PSU in Landscape Architecture allows her to help people create their dream backyard to fit their personal style. She works closely with our customers, helping them with the overall design and budget for their project and with the selections for the interior finishes and tile.
Michele was the 2014 President of the Mid-Atlantic Chapter of APSP, the Association of Pool & Spa Professionals, which is the world’s largest pool, spa, and hot tub association which holds a strict code of ethics for the pool and spa profession.
Michele is known around the office as being able to hold her own in a very male dominated industry. Customers often express their gratitude for her fine taste, and ability to help them make good choices for their pool to help integrate the organic and inorganic aspects of their entire project.
Michele and her husband, Nate, currently reside in Herndon, VA. Michele and Nate met at PSU and reunited at their job at a local landscape design/build firm and were married in September of 2009. Michele is an avid Penn State Nittany Lions football fan and enjoys the chance to see old friends and family at the games. Michele’s twin brother and older sister are also both PSU grads.
Michele’s interests include interior design (she and her husband completely renovated their home inside and out), gardening, outdoor activities, and social events. She has participated in WAKA, the World Adult Kickball Association, for 7 years and walked 60 miles in the Susan G. Komen 3 day Walk for the Cure in 2010.
One of Michele’s favorite swimming memories from childhood is swimming in her Aunt’s pool with all ten of her cousins (and the pool was not that big!). She hopes that her customers can make the same fond memories with their family and friends in their own pool.
Ward Burtnette, Field Manager
Ward joined Town & Country Pools Inc. in August of 2000 after many years of working in the pool industry. In his high school years, he spent his summers as a lifeguard. While attending James Madison University, he continued to lifeguard, later working as a tech for a local pool service company.
Ward is a skilled pool professional and is proficient in both pool repairs & service and new pool construction. Customers appreciate his excellent work ethic and ability to trouble shoot and repair a wide variety of pool equipment. The staff at Town & Country respects his knowledge out in the field and his easy-going and fun loving nature.
Being outdoors is not only something Ward enjoys at work but also during his free time. During his time away from his duties at T&C, you can find him gardening, taking photographs, and camping and kayaking year-round, even in the snow! He is a true outdoors-man and enjoys his time in and around the water. In the fall and winter he also enjoys going to see the Redskins at Fed Ex Field.
Ward has many great memories of being at the pool every day in the summer as a kid. He hopes our customers are enjoying their T&C swimming pool and making special memories of their own.
Ric Wugalter, Project Manager
Ric Wugalter joined Town and Country Pools, Inc. in June of 1999. Prior to this, he worked for 20 years in the scrap and recycling industry. Ric’s project management skills transferred seamlessly to the pool industry and he has continued to provide excellent oversight to our many projects. Ric was born in Queens, NY and made a few moves during his youth before his family settled down in Potomac, Maryland where he graduated from Churchill High School. He then went on to graduate from the Maryland Drafting Institute, College Park MD in 1993. As a registered draftsman, Ric adds a complete perspective in creating the visual link between our client’s vision and our subcontractors in the field to assure outstanding quality.
Ric has superior customer service skills and provides exceptional management of the pools we construct. Many of our referrals are from previous projects that Ric has managed. His communication skills and ability to coordinate between contractors and clients are one of the many assets that Ric offers and are greatly appreciated by his fellow employees at Town & Country Pools, Inc.
Ric is dedicated to his family and a proud father of two sons, Phillip and Austin. He is actively involved in Philip’s travel baseball team in Olney, Maryland, and enjoys encouraging Austin as he progresses toward his black belt in karate. During Ric’s free time he enjoys working on home projects, art, cooking and spending time with his wife Julie, their sons and extended family.
Ric’s favorite memory of swimming is when he was living in Aurora Ill. At the age of 9 he learned to dive off the high dive at the Yorkville Swim Club. He hopes our customers enjoy their pools making lifetime memories with their friends and families.
Bill Mihos, Service Manager
Bill Mihos is Town & Country Pool’s Service Manager as of June 23, 2014. A summer job back in 1978 soon became a career for Bill as he ran the gamut in the pool service business including drain and cleans, weekly maintenance, technician’s helper, technician, service supervisor, and manager. No matter his title, customer satisfaction has always been his ultimate goal.
A native northern Virginian, he was married in 1982 to Ingrid and has two sons, two dogs, and a cat. A big fan of the outdoors, he has raised and cared for countless reptiles over the years, ranging from garter snakes and iguanas to Burmese pythons. He enjoys music, arts, and photography and is also a Redskins fan.
Bill’s favorite swimming memories are from the fun times he had at the waterfalls at Difficult Run in Great Falls. Turns out that he is a very good swimmer, even when he isn’t prepared. He had quit the swim team one summer, but then woke up one morning and told his mom about a bad dream. He thought he was supposed to swim butterfly in a meet. Turns out, it wasn’t a dream, he was just half-awake when his coach had called and his mom had asked him if he would be willing to compete. Apparently, he had agreed to do it and ended up placing!
Sales and Design:
Burton Gray, President/Sales
Michele Ament, BLA, Designer/Sales
Fred Welther, Vice President/Director of Field Operations
Ward Burnette, Field Manager
Ric Wugalter, Project Manager
Gene Coleman, Quality Control Technician
Bill Mihos, Service Manager
Linda McNulty, Service Coordinator
Josh Young, Senior Service Pro
Mark Vasquez, Service Pro
Ryan Waple, Service Pro
Marcos Delcid, Service Pro
Service: Pool Maintenance
Kevin Talbot, Service Technician
Robert Bennett, Service Technician
Nery Samayoa, Service Technician
Raul Finfera, Maintenance Specialist
Christian Finfera, Maintenance Specialist
Kyle Baker, Maintenance Specialist
Terri Mason, Office Manager
Cat Vasquez, Administrative Assistant